Returns

Free 5 days Return

 If you are not 100% satisfied (defective/damaged/wrong item) with your purchase, you can return it for free and get a full refund.  Just make sure to contact us within 5 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred. If the order is shipped by us the order cannot be cancelled unless it is defective, damaged, or it was the wrong item.

  To return the item

1. Contact Customer Support

2. An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.

3. Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier representative.

4. Once we receive your returned item, we will inspect it and process your refund.

Guaranteed Money Back Policy

a. If you received a damaged/defective/wrong product from Ubuy, it is our responsibility and we will refund the complete amount of your order along with shipping fees.

b. If you would like to cancel your order for any personal reasons, in that case: 

i. If the shipment has been created from the seller : shipping fees will not be refunded. 
ii. If the shipment has not been created from the seller : shipping fees will be refunded. 
iii. In case, If your order has been reached at Courier company then there is no way to cancelation of your order as there would be totally automatic process so they can not cancel/return any parcel.

Return Policy

Refunds will be done only through the Original Mode of Payment.

• Credit Card

Upon request, we can organise a refund to your credit card statement. This process takes around 10 - 14 working days from the date of your order cancellation.

• Paypal

Upon request, we can organize a refund to your Paypal account. This process takes 2 working days from the date of your or